Beginning January 2, 2023, Ball State’s two-factor authetication app, Duo, will be updated, including a new user experience. After entering your Ball State username and password, you will be redirected to a new Duo screen, which will look slightly different, but will work in the same manner.
Information Technology has put together a Technology Knowledge Base article to describe the new authentication process, along with some screenshots of the new interface.
If you have further questions about these changes to the Duo app, please visit the Technology Helpdesk at https://www.bsu.edu/helpdesk to submit a request or call them at 765-285-1517 to speak with a representative.