As part of our ongoing efforts to maintain up-to-date and secure technology at Ball State, Information Technology will be upgrading the Ball State single sign-on (SSO) login process to Microsoft’s latest technologies. This upgrade will result in a slightly different login process for Ball State users accessing software applications that use single sign-on.
What is changing?
The login process to Ball State software applications, such as Banner, Office 365, Canvas, myBSU, and others, will now be a three-step process. The first screen will ask for your username, the second screen for your password, and the third screen for your two-factor verification, when applicable.
When will the change occur?
As early as Thursday, March 11, 2021, you will begin to see Ball State software applications use this new login process. The change will be a gradual process, since some applications are hosted by the companies who develop them, and we must ask them to make the change. As a result, those applications may still use the older login process for a short period of time. Eventually, all Ball State software applications requiring single sign-on will use the new process.
Why are we making this change?
Microsoft has upgraded the technology behind our login process, and we need to keep pace with current technology for compatibility and security. This upgrade has been planned for some time and is not related to the recent password change effort nor the attempted intrusion into Ball State systems.
What do I need to do?
If you are currently using your full Ball State email address (user@bsu.edu) to log in, you won’t need to make any changes. If you are only using the first part of your email address (“user” in this example), then you will need to start using the full email address to login.
If you use a password storage application, such as LastPass or 1Password, you may also need to update your Ball State username there. In addition, you may also need to update your Ball State username on your mobile devices.
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For more information on this new login process, please visit this Technology Knowledge Base article.
If you have further questions or would like help with the new login process, you can contact the Technology HelpDesk by visiting https://bsu.edu/helpdesk to submit a request or by calling 765-285-1517.