A new integrated, student-focused service center is set to open later this year at Ball State University. Cardinal Central is a convenient resource center that will help students and their families manage business processes from the Office of Financial Aid and Scholarships, Student Financial Services (Bursar), the Office of the Registrar, and Retention and Graduation services. Cardinal Central is expected to begin providing services in the Fall 2022 semester.
As a part of the campus-wide success and retention plan, Cardinal Central will strive to ensure a unique, personalized experience by eliminating administrative barriers for students and provide accurate information, quick responses, and first contact resolution, as well as appropriate referrals when necessary.
Cardinal Central will operate under the direction of Dr. Debra Fenty, who comes to Ball State with more than 20 years of higher education experience at Cleveland State University. Dr. Fenty held several positions in the One-Stop at Cleveland State University, including associate director, and is excited for the opportunity to provide centralized integrated services to Ball State students.