The holiday season is nearly upon us, and sometimes you’re lucky enough to get a new phone as a gift—or maybe you bought one for yourself! Either way, in order to continue to sign in to Ball State applications and services, you’ll need to download and install our two-factor authentication app, Duo, to your new phone.

The easiest way to transfer your information is to install and set up Duo on your new phone before you erase your old phone. That way, you can use Duo on the older phone to set up the new one.

Another good method is to set up Duo Restore for your Duo account. This Technology Knowledge Base article describes how to use Duo Restore to make your current Duo setup available to any new device.

Information Technology provides several other resources for setting up Duo on your new phone, including Technology Knowledge Base articles at, There’s also a helpful video about setting up Duo. Finally, there are two IT Tech Guides for setting up and using Duo on your Android phone or Apple iPhone.

If you have further questions about setting up Duo on a new device, please visit the Technology Helpdesk at to submit a request or call them at 765-285-1517 to speak with a representative

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