REMINDER: Cardinal Central—Ball State’s newest integrated, student-focused service center—is a convenient, one-stop location for business processes, resources, and information for students and their families.
Combining services from the Office of Financial Aid and Scholarships, Student Financial Services (Bursar), the Office of the Registrar, and Retention and Graduation services, Cardinal Central will have a Fall 2022 virtual opening on Oct. 17—followed by a new space for walk-in services at the L.A. Pittenger Student Center in Summer 2023. Cardinal Central is temporarily located in Room 245 of Lucina Hall for walk-in services, and can be reached by phone at 765-285-2222 or email at cardinalcentral@bsu.edu.
As a part of the campus-wide success and retention plan, Cardinal Central will offer a unique, personalized experience by eliminating barriers and providing accurate information, quick responses, and first-contact resolution, as well as appropriate referrals when necessary. Students will continue to get excellent service under the Cardinal Central umbrella. All emails and phone calls on these topics will receive responses from Cardinal Central staff.
Students will utilize the new Cardinal Central Student Portal to access their information and manage their student business such as updating class schedules, requesting transcripts, managing their eBill, accessing financial aid information, and other additional programs/services for 21st Century Scholars, commuter students, or obtain information about the total withdrawal process.
Cardinal Central will operate under the direction of Dr. Debra Fenty, who comes to Ball State with more than 20 years of higher education experience at Cleveland State University, and under the leadership of Gloria Quiroz Pavlik, director of Enrollment Support Services, who has been with Ball State for 11 years in Student Affairs.