As competition in higher education intensifies, so do prospective students’ appetites for institutions that provide the best education and experience for their tuition dollars. Instilling a culture of service excellence at all levels of an institution can directly enhance enrollment and improve student retention. The COVID-19 pandemic has had an undeniable impact on student perception and experience, making this conversation more important than ever before.
Join Academic Impressions for this virtual learning experience developed for higher education frontline customer service professionals and those who supervise them. Through interactive and small-group activities, you will dive into:
- Critical competencies of good customer service in higher education
- Key considerations for providing excellent service amid the COVID-19 pandemic
- Maintaining consistency across service channels
- Communication strategies and scripting
- Assisting difficult customers
- Measuring and assessing your customer service culture
You will leave this training with increased confidence in your customer service skills and a greater ability to handle a wide variety of service scenarios.
Who Should Attend
This virtual conference has been designed for managers and frontline staff across enrollment and student services in higher education. The program will especially benefit you if you are a:
- Frontline service provider looking to enhance your customer service skills.
- Manager or director supervising frontline service providers and looking to bring training ideas back to your institution.
- Campus leader looking to lead culture change and implement a service excellence program on your campus.
Attendees of this virtual event will have the opportunity to complete a final online exam.
To register, please visit Academic Impressions. Login in the upper right hand corner by using your Ball State University credentials. With our University-wide membership, this workshop is completely free. If you have any questions, please reach out to Breanne Holloway at learndev@bsu.edu or 765-285-1819.