Department of Computer Science Colloquium Series 2022-2023
When: Wednesday, April 19, 2023 at 3:00 PM, RB 104
Title: Exploring a Career in IT Support: Opportunities and Challenges
Presented By: Li Zhao, CTO of Lafayette School Corporation
Abstract: As technology continues to advance rapidly, the demand for IT support professionals is on the rise. IT support careers offer a diverse range of opportunities, from troubleshooting technical issues to providing customer service and training. In this colloquium, we will explore the different paths available for a career in IT support, the skills required for success, and the challenges that come with the job.
We will begin by discussing the various roles available in IT support, including helpdesk, infrastructure, and integrations. We will explore the skills required for each role, such as strong communication skills, problem-solving abilities, and technical knowledge. We will also discuss the training and certification programs available to help aspiring IT support professionals develop the skills they need to succeed.
Next, we will examine some of the challenges that come with working in IT support. These challenges can include dealing with difficult customers, working under tight deadlines, and staying up-to-date with the latest technology. We will discuss strategies for overcoming these challenges, such as effective communication and time management skills.
Finally, we will explore the career prospects for IT support professionals, including opportunities for advancement and growth within the field.
By the end of this colloquium, attendees will have a better understanding of the opportunities and challenges involved in pursuing a career in IT support. They will also have gained valuable insights into the skills required for success in this field and the strategies for overcoming the challenges that come with the job.
Bio: Li Zhao, Chief Technology Officer of Lafayette School Corporation. Li received his MS in Computer Science from Ball State University. He and his family live in Zionsville Indiana.
Light refreshments will be served